Know What Your Customers Think

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Why Conduct Customer Satisfaction Research?

Real-time, Enterprise Voice of 
the Customer Technology
The Wisdom of Many Customers.
The Power of One Solution.
Listen to what customers say.
Know what customers think.
Deliver what customers value.
Building customer satisfaction technology is what we do. Converting frustrated customers to fanatics is what we do together.
What do our customers say?
"On my first day using Qualtrics I was able to do my surveys in half the amount of time it would have taken me using other survey tools–and I hadn't even been trained in Qualtrics yet."
 
Mike Wardrop, Research Program Manager

 

The Brightest Minds in the World Use Qualtrics

8,500 Clients & Growing.

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Get the insights into your customers' thoughts that you need to make data-driven decisions.

Easiest to use online Customer Experience survey platform, with over 250 templates to choose from.

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When Amazon gives you an estimated package arrival time with a date range, isn’t it nice when your package is delivered on the very first day in that range? Under promising and over delivering is a beautiful thing. Customer satisfaction surveys help you confirm what your customers like, dislike or what they would like to see improved. The fastest way to improve is by listening and then acting on what your customers really want.
 
Think about any major purchases you have made recently. Did you research your purchase? Assume your potential buyers are doing the same. If they are researching you, shouldn’t you be researching them? How do you know if they found what they needed and if they were happy or frustrated with their purchase experience? Where are your areas of improvement? Where are your opportunities to take action?
 
High levels of customer satisfaction are strong predictors of customer retention, customer loyalty, and product repurchase. Effective businesses focus on creating and reinforcing positive experiences to retain existing customers and add new customers.

 

Customer Success Story
- Feedback from 24 million guests
- Significantly reduced research costs
- Dramatically increased guest satisfaction

 

Powerful Survey Engine

Capture your customers‘ voice.

Flexible, configurable surveys to listen to what customers are saying to you. Widespread listening posts to understand what customer are saying to others. From surveys to social media and everything in-between, Qualtrics Vocalize brings it all together brilliantly.

Customer Centricity Meets Software Simplicity

Flexible Dashboards

Analyze trends and insights.

A true voice of the customer platform allows you to make sense of what’s going on in your business. With configurable dashboards for every role and relevant insights for the right people to see, it’s easier than ever to zoom in to the individual customer and zoom out to see the big picture.
"The airline business changes everyday. JetBlue needed a partner who could be fluid -- Qualtrics helps us be innovative, capture the voice of the customer and make impactful changes in this fast-paced industry."

Dynamic Case Management

Deliver ahead of expectations.

Take action to improve now, while driving lasting improvements over time. Create automatic actions and alerts based on location, responses, behaviors, department, role and more. Want to loop in the right stakeholders automatically based on the feedback received? You can do that too.
Build Your First Survey

Know what your customers think about your brand.

Build Your First Survey

The Brightest Minds in the World Use Qualtrics

6,000 Clients & Growing.

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